Refund policy

Due to the nature of our products, we do not accept returns and we do not offer refunds for change of mind.  If you are unsure of a product/s, we suggest that you begin with our

Try Me / Travel Kit to try our skincare before purchasing full size products.

In the unlikely event you have received an incorrect or damaged product, please contact us at sales@ellyb.com.au and we will do our best to resolve the problem for you.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

• Your full name
• Your order number
• Reason why you are returning the product

 Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.