Delivery & Refunds

Delivery Information

All orders are in Australian Dollars and include GST.
Australia

Orders are processed from Monday to Friday. Orders are dispatched within 2 -7 working days. Depending on your location, orders may take between 2 – 7 working days from our receipt of your order until your products reach you. All orders are sent via Australia Post.

Overseas orders

Orders are processed from Monday to Friday. Orders are dispatched within 2 -7 working days.

Payment

We accept Visa, Mastercard & PayPal

Email Orders

You may email your order to sales@ellyb.com.au and call us with your payment details

Phone Orders

Alternatively you may place and pay for orders by phoning us on 02 6778 3884 weekdays between the hours of 9am and 5.00pm. We always look forward to hearing from you.

Refunds Policy

elly b ORGANIC SKINCARE provides a 7 day money back guarantee.
We offer a 100% refund if you are not happy with your purchases, provided you contact us within 7 days of receipt of your products. We will be happy to offer an exchange or replacement if the product has not been used. Please call us before returning any goods. To return goods, that have been opened, the unused portion of the goods, must be securely packaged, accompanied by a note explaining why the goods have been returned together with a copy of your invoice as proof of purchase. Once received you will be reimbursed in the same method that payment was made. All returns must have been purchased through our website. We do not offer refunds when the product has been damaged through misuse.

Damaged Goods

If your goods have been damaged in transit, please advise us by email or phone within two days of receipt of your order.